GENERAL CONDITIONS
Reservations – ticketing
Passenger tickets are nominal (registered), are valid for the route and date issued and cannot be transferred to another person. Reservations and ticketing can be made through the travel agencies associated with the company, via the internet and at the company’s port offices.
For the issuance of the ticket and in order to register passengers travelling on passenger ships which operates from or to Greek ports (Directive 98/ 41/ EC/ 1998 – P.D 23/ 1999 & P.D 102/ 2019 /A 182) it is necessary to register the occupants. The nominal tickets issued must indicate: the passenger’s surname, the passenger’s name in full, date of birth, gender and nationality.
During the booking and issuance of the ticket, passengers are kindly requested to indicate their mobile phone number enabling Company to contact them in case of emergency e.g. detention due to adverse weather conditions
Business or economy tickets are marked with a seat number on the ticket
Disabled people
Disabled persons or persons in need of special care must declare this during booking or ticketing
Children up to 5 years old
For children up to 5 years old a zero fare ticket is issued
Ticketing deadline
During the booking, automatically passengers receive an option date and time for the ticketing. After the expiration of this period in case the ticket has not been issued, the reservation is cancelled.
Open date tickets
Open date ticket holders must book in order to travel based on the availability of the itinerary. Holders of open-date tickets travelling in a seat with a higher fare must pay the fare difference. Holders of open-date tickets travelling in a seat with a lower fare are not entitled to a refund of the difference
Boarding procedure
Passengers must be provided with their tickets, travel documents and must be half an hour before departure at the ship’s boarding area during boarding.
Ticket cancellations
According to the time of cancellation of the ticket, the following apply:
High season travel from 24/5/24 to 30/09/24
Up to 4 days from the scheduled travel date Refund of fare without cancellation fees Convert tickets to open date tickets
Convert tickets to new travel date tickets
Up to 2 hour before departure
Return 50% of the fare
Convert tickets to open date tickets or new travel date tickets
Refund of non-cancelling fare for proven reasons of force majeure
Until departure time
The fare is non-refundable
Tickets are not converted to open date tickets or new travel date tickets Conversion of tickets into open date tickets for proven reasons of force majeure Convert tickets to new travel date tickets for proven reasons of force majeure
After departure
The fare is non-refundable
Tickets are not converted to open date tickets
Tickets are not converted to new travel date tickets
Open date tickets
Opendate tickets are cancelled without cancellation fees if they were originally issued as open date tickets.
Tickets that have been converted into open date tickets are subject to the cancellation conditions applicable to the original tickets.
Low travel season until 23/05/24 and from 01/10/24 to 17/11/24
Up to 24 hours from scheduled travel date
Refund of fare without cancellation fees
converting tickets into open date tickets
Convert tickets to new travel date tickets
Until departure time
50% refund of the fare or converted into open date tickets or new travel date tickets
Refund of non-cancelling fare for proven reasons of force majeure
After departure
The fare is non-refundable
Tickets are not converted to open date tickets
Tickets are not converted to new travel date tickets
Fare refunds are only made by the agencies that issued the tickets
Duration of open date tickets
Tickets issued as open date tickets as well as tickets converted into open date tickets have a validity period of one year from the date of issue
Loss of tickets
In case of loss of ticket the passenger must inform the company in writing
Issues a new ticket to the company’s port offices in place of the lost
Routes
The company’s itineraries are those that the company has officially announced and are posted on its website and are listed in its advertising brochures
The company reserves the right to cancel or modify them if necessary
The arrival times mentioned relate to the time of arrivals in the entrance of the port.
Delay of service for reasons of force majeure
Passengers board the ship without having to replace their ticket
Cancellation of service for reasons of force majeure
Aborted tickets must be replaced in order for passengers to travel on another route
Disabled people
The ship has boarding ramps and seats designed to serve disabled passengers.
Children and Young Passengers
Children up to 15 years old cannot travel without an escort
Children 15 to 18 years old are allowed to travel unaccompanied provided they bring with them upon boarding the ship in addition to the documents required by all passengers, completed responsible declaration of parent or guardian
In the absence of the declaration of responsibility, the company will refuse the minor to board the ship.
Passenger control
During boarding and during the journey, check-ins are carried out during check-in, passengers must show their tickets
In the case of discount tickets, passengers must present the supporting documents corresponding to the commercial discounts on their tickets.
Pets
The ship has special areas for the accommodation of pets Pets are not allowed in the enclosed areas of the ship
Passengers travelling with their pet are solely responsible for the safety, hygiene and care of them
Luggage
Passengers can carry luggage weighing up to 50 kg or volume equal to one cubic metre Special areas on board have been provided for the carriage of baggage.
Items of value can be delivered for safekeeping to the ship’s Purser’s Office.
The company is not responsible for the loss of luggage, valuables or money in the public areas of the ship or in luggage that has not been delivered to the crew.
The transport of flammable and hazardous materials is prohibited
Smoking
Smoking is prohibited in all enclosed areas of the ship (Law 3730 Ministry of Health)
Passengers wishing to smoke can use specific areas on the open deck
Travel insurance
Sea voyages are governed by specific laws and regulations
Passengers must comply with them as well as the instructions of the master and crew
The company may prohibit passengers who do not comply with them from boarding the ship The company may check baggage and items carried by passengers for safety reasons Passengers carrying a weapon must declare it when boarding to the relevant officers of the ship.
Passengers may exceptionally disembark after boarding the ship only if they receive permission
/ approval by the officers of the ship.
Passenger Rights Charter
Passengers can be informed of their rights on the website http://www.hcg.gr/node/5151
Dispute resolution
For any dispute arising from the contract of carriage between the company and the passengers responsible for resolving the Piraeus courts.
