Booking-ticketing

Passengers ‘ tickets are nominally valid for the route and date they have been issued and are not transferable. Booking and issuing tickets can be made through the company’s travel agencies, via internet, at the company’s port offices.

For the issuance of the ticket and the registration of passengers travelling on passenger ships and plying to or from Greek ports (Directive 98/ 41/ EK/ 1998) and in accordance with presidential decree 23/ 1999 and its amended provisions in accordance with presidential decree 102/ 2019 (A 182), the registration of passengers is required. On the registered tickets issued, the following are necessarily indicated: the passenger’s surname, the passenger’s printed name, his/her date of birth, his/her gender and his/her nationality.

During the booking and issuing of the ticket, passengers are kindly requested to indicate their mobile phone number in order for our company to be able to communicate with them in case of an emergency for e.g. no departure of the ship due to unfavourable weather conditions.

Business or economy tickets have a seat number indicated on the ticket.

Disabled people

Persons with special needs or persons in need of special care must declare it during the booking or the issuance of the ticket.

Children up to 5 years

For children up to 5 years a ticket with zero fare is issued.

Deadline for issuing tickets

During the booking process a time limit for finalizing the booking the ticket is automatically issued by the system. After the expiry of the time limit in case the ticket has not been issued, the reservation is canceled.

Open date tickets

Open date ticket holders are required to make a reservation in order to travel based on the availability of the itinerary. If open date ticket holders travel to a seat with a higher fare they must pay the difference of the fare. Open date ticket holders who will travel to a seat with a lower fare are not entitled to a refund of the difference.

Boarding procedure

During embarkation passengers must provide their tickets, the necessary travel documents and be at the boarding place of the ship half an hour before departure.

Ticket cancellations

According to the cancellation time of the ticket, the following applies:

High season travel from 28/5/21 to 30/09/21:

Up to 3 days from the scheduled travel date

  • Return fare without cancellation fees.
  • Convert tickets to open date tickets.
  • Convert tickets to new travel date tickets.

Up to 1 hour before departure

  • 50% refund of the fare or convertion to open date tickets or new travel date tickets.
  • Return fare without cancellation fees for proven reasons of force majeure.

Until departure time

  • Refund 50% of the fare.
  • Tickets are not converted to open date tickets or new travel date tickets.
  • Conversion of tickets to open date tickets for proven reasons of force majeure.
  • Conversion of tickets into new travel date tickets for proven reasons of force majeure.

After departure

  • The fare is not refundable.
  • Tickets are not converted to open date tickets.
  • Tickets are not converted to new travel date tickets.

Open date tickets

  • Open date tickets are cancelled without charge if they were originally issued as open date tickets.
  • Tickets that have been converted to open date tickets are subject to the cancellation conditions applicable to the original tickets.

Low season travel up to 29/05/21 and from 01/10/21 to 30/12/21:

Up to 24 hours from the scheduled travel date

  • Return fare without cancellation fees.
  • Convert tickets to open date tickets.
  • Convert tickets to new travel date tickets.

Until departure time

  • 50% refund of the fare or convertion into open date tickets or new travel date tickets.
  • Return fare without cancellation fees for proven reasons of force majeure.

After departure

  • The fare is not refundable.
  • Tickets are not converted to open date tickets.
  • Tickets are not converted to new travel date tickets.

Refunds of fares are made only by the agencies that have issued the tickets.

Validity period of open date tickets

Tickets issued as open date tickets and tickets converted into open date tickets shall have a validity of one year from the date of issue.

Loss of tickets

In case of ticket loss, the passenger must inform the company in writing. He/She issues a new ticket in replacement of the lost one at the Port offices of the company.

Itineraries

The routes of the company are those that the company has officially announced and are posted on its website and are listed in its advertising forms. The company reserves the right to cancel or modify them in case this is deemed necessary. The arrival times mentioned refer to the arrival time of the harbour.

Delay of route due to force majeure

Passengers board the ship without a replacement of their ticket required. Cancellation for reasons of force majeure. Tickets of cancelled itineraries must be replaced in order for passengers to travel by another route.

Disabled people

The ship has boarding ramps and seats designed to serve passengers with special needs. Due to the limited number of such seats we kindly request for early booking.

Underage Passengers

Children up to 15 years old cannot travel unescorted. Children from 15 to 18 years of age are allowed to travel unescorted provided that they carry with them upon boarding the ship an affidavit of consent completed by a parent or guardian in addition to the documents required by all passengers. In case of absence of the affidavit, the company will refuse the boarding of the minor on board.

Passenger control

During boarding, as well as during the journey, a check-in is carried out. During the check-in passengers are required to show their tickets. In the case of discounted tickets, passengers must present the supporting documents corresponding to the commercial discounts of their tickets.

Pets

The ship has special rooms for the accommodation of pets. Pets are not allowed in the enclosed spaces of the ship. Passengers traveling with their pet are solely responsible for its safety, hygiene and care.

Luggage

Passengers can carry luggage weighing up to 50 kg or volume equal to one cubic meter. Special spaces on board have been provided for the carriage of luggage. The baggage of passengers who so wish shall be handed over to the crew during boarding by receipt of a baggage delivery receipt and returned to them at their port of destination. Items of value can be delivered for safekeeping to the ship’s Accounting department. The company bears no responsibility for the loss of luggage, valuables or money in the common areas of the ship, or in luggage that has been delivered to the crew. It is expressly forbidden to transport flammable and hazardous materials.

Loss – Damage Luggage

In case of loss or damage of luggage (delivered to the crew on departure) upon arrival at your destination and before your departure from your point of disembark , you have to report it to the ship’s officer or port of disembark agent in order to complete the statement of loss or damage by our services.

Smoking ban

Smoking is prohibited in all enclosed spaces of the ship (law 3730 Ministry of Health). Passengers wishing to smoke can use specific areas on the open deck. Travel safety. Sea voyages are governed by specific laws and regulations. Passengers must comply with them and the instructions of the captain and the crew. The company may prohibit the boarding of passengers who do not comply with them. The company may carry out a check of luggage and items carried by passengers for safety reasons. Passengers carrying a weapon must report it on boarding to the commanding officers of the ship. Disembarkation of passengers after boarding the ship is permitted only after informing the commanding officers of the ship and their approval.

Passenger rights card

Passengers can be informed about their rights on the website http://www.hcg.gr/node/5151

Dispute resolution. For any dispute arising from the contract of transportation between the company and the passengers, the courts of Piraeus are in charge of its resolution.

Back to top
BOOK NOW